Health Education
Zahra Keyvanlo; Somayeh Fazayeli; Bita Barghamadi; Aghilallah keykhosravi; Najmeh Sabzevari; Mahboubeh Neamatshahi
Volume 26, Issue 6 , March and April 2020, , Pages 817-825
Abstract
Introduction: responsiveness is one of the main goals of the health system, which reflects the patient's experience of providing services that they receive during the care period. Awareness of the importance of different aspects of patient responsiveness can help to better resources allocation and develop ...
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Introduction: responsiveness is one of the main goals of the health system, which reflects the patient's experience of providing services that they receive during the care period. Awareness of the importance of different aspects of patient responsiveness can help to better resources allocation and develop appropriate strategies for management. Therefore, this study aimed to investigate the most important aspectsns of responsiveness from the point of view of referring to Sabzevar health centersMaterials and Methods: This descriptive cross-sectional study was performed on persons referred to 10 health centers in Sabzevar city in 2017. six centers were selected Cluster Random Sampling and 40 persons were randomly questioned from each center. Data were collected using the World Health Organization (WHO) questionnaire. Data was analyzed using descriptive and analytical indices in SPSS21 software.Results:In general, all of the different dimensions of responsiveness were very important except dimension of independence from the point of view of referring to Sabzevar health centers. The most important dimension was the right to choose(98.3%) and the low important dimension was the independence(72.9%). Although there was no significant relationship between the importance of general responsiveness and demographic variables, there was a significant relationship between gender and respect for dignity.(p=0.05)Conclusion:Given the results of the study and nature of the public health centers, attention to the priorities of the recipients of servicese specially Autonomy in the field of responsiveness can be a good guide for allocating more resources and increasing the satisfaction of the recipients of the service